Terms Of Service
Hollywood Studios Terms and Conditions: NOTICE. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. HOLLYWOOD STUDIOS RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
Hollywood Studios over / under run policy: Hollywood Studios provides 5% over / under per run. 1,000 QTY can consist of 950 pcs or 1050 pcs or any amount within 5%.
LIMITATION OF LIABILITY
In no event shall Hollywood Studios or its licensor, suppliers, vendors, officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Hollywood Studios has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Hollywood Studios or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Hollywood Studios be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.
Next Business Day Printing turnaround: All jobs in by 9:00 AM local time of delivery address, will be printed the next day by 6:30 PM and ready for shipping. Problem jobs or jobs that require proofs will not be considered as next business Day. Standard Turnaround: Orders placed after 9:00 AM local delivery time, with a turnaround of 2-4, 5-7 or 7-9 businesses days will not count as part of the standard turnaround. If the turnaround time is not specified at the time of order your order will be considered 2-4 days and will be charged accordingly, please note that the billing charges will not be reversed.
ARTWORK PREPARATION / TEMPLATES
Hollywood Studios provide TEMPLATES for all printed items. Where templates are not available pictures of the folds and panel numbers are displayed providing you with valuable layout information. Failure to use our templates or follow a diagram for layout does not constitute a reason for reprinting any job at Hollywood Studios expense.
Templates are updated from time to time and it is the responsibility of the customer to periodically check back to the site for any changes.
RETURNS / REFUNDS / RE-PRINTS
Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.
Customer must notify Hollywood Studios within 6 business days of order delivery of any defects discovered in the ordered product or the claim will be denied. In order to receive replacement Customer must return 100% of the received product within 15 days (at their own expense) from the time when the ordered product delivery was taken. All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including those orders that are returned for any reason.
You understand that all information, data, text, photographs, graphics, messages or other materials (Content) are the sole responsibility of the person from which such Content originated. This means that you, and not Hollywood Studios, are entirely responsible for all Content that you use from Hollywood Studios Gallery or send, upload, post or transmit via this Service. Recognizing the global nature of the Internet, you agree to comply with all local rules and laws regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Hollywood Studios or any third party does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will Hollywood Studios be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your business use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, junk mail, spam,chain letters, pyramid schemes, or any other form of solicitation.
You acknowledge that Hollywood Studios does not pre-screen Content, but that Hollywood Studios and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that Hollywood Studios may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Hollywood Studios, its users and the public.
Hollywood Studios is based in North Hollywood, California and all transactions take place on Hollywood Studios servers located in North Hollywood CA. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in North Hollywood. CA. You agree to submit to the jurisdiction of North Hollywood, CA courts and agree that venue in these courts is proper in any such legal action or proceeding. If there is a Dispute pertaining to any job, Hollywood Studios shall make every effort to resolve the dispute equitably. If no resolution can be met the customer agrees to use arbitration or litigation to resolve the dispute. Legal Fees shall be awarded to the which ever party wins or as allowable by Law. At no time shall the customer dispute a credit card charge (charge back) any services purchased from Hollywood Studios via credit card.
Hollywood Studios is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Layout, Positioning, Finished Product Size. We DO NOT make any changes on customer files. Minimum charge for typesetting and design correction $45.00 per incident.
By submitting the above document to Hollywood Studios I agree to the following terms. I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is collected and that I assume all responsibility for typographical errors.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork, designs and images must be provided in CMYK format. Hollywood Studios, Inc. is not responsible for any color shift that occurs in conversions from RGB to CMYK or PMS Pantone colors to CMYK color modes. Standard Paper stock is 100lb gloss book, 100lb gloss cover, 14pt and 16pt Premium Opaque White, C2S (coated 2 sides).
All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Hollywood Studios is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
COLOR PROOFING & MATCHING
Hollywood Studios, is a Gang Run Printing facility and does not offer press checks, match prints or color proofs.
Hollywood Studios is not nor shall bare any responsibility for end use or intended use of the ordered product or products. The customer acknowledges that he/she/they have a full understanding of the terms; 100lb gloss book, 100lb gloss cover, 14pt, 16pt, 70lb premium opaque, gang run printing, CYMK, Aqueous, Matte / Dull Finish, bleeds, spot uv, UV, adobe channels, coated stock and uncoated stock and shall not hold Hollywood Studios liable for any orders which might not best represent the intended end use.
Hollywood Studios will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email if request is made within 30 minutes of being placed or before pre-flight or a print line order number has been established. Please note that if your job has already been collected and plated for press or any process thereafter, modifications cannot be made and it can no longer be canceled and no refunds will be issued even if collected and plated falls within 30 minutes of submission. All orders placed without artwork are subject to a 5 business day grace period before said order will be canceled. If job is canceled any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Minimum is $5 ( 15%-30% of total transaction ) Once the order has been placed successfully, No Refunds are issued for the Logo, and Graphic design services. Hollywood Studios is not responsible for any duplicated orders that are placed on our web site due to the customer mistake.
ORDER SHIPPING AND DELIVERY
Hollywood Studios, will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Hollywood Studios, Inc. be liable for any consequential or damages resulting from any delay in shipment or delivery.
Please note that Hollywood Studios can only use its own shipping account and will not use customer provided account numbers for any couriers. Unless combined weight of the order exceeds 150lbs.
All Hollywood Studios customers agree not to hold Hollywood Studios liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Hollywood Studios direct control. Hollywood Studios, Inc. shipment and delivery dates are calculated based upon estimates provided by our suppliers.
Hollywood Studios will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
SHIPPING ERRORS & LOST PACKAGES
Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. Hollywood Studios is not responsible for 3rd party shipping errors, omissions or damaged shipments.
CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is not delivered due to an error made by the customer in submitting the improper shipping address, Hollywood Studios will reship the package with corrected address and charge an additional shipping fee for the shipment.
Advertising From time to time Hollywood Studios will use client printed materials for samples and marketing examples. By using Hollywood Studios services you are agreeing to allow Hollywood Studios to select any materials you have submitted for promotional materials without any monetary compensation or online credits. At no time will Hollywood Studios ever take credit for designs or photography of any individual not employed by Hollywood Studios.
We reserve the right to refuse service without disclosing a reason.